Terms of Service and Use

LAST UPDATED: 20 AUGUST 2026

Car Loan Connect is a lead generation service. We are not a lender, we do not lend money, we do not arrange or approve financing, and we do not provide credit counselling or financial advice.

1. Who these terms are with

Car Loan Connect is a trade name of 2715537 Alberta Inc., an Alberta company at 1179 Goodwin Circle NW, Edmonton, AB T5T 6W4 (“Car Loan Connect”, “we”, “us”). These Terms govern your use of carloanconnect.ca and our application service (“you”, “your”).

By submitting an application or otherwise using the service, you accept these Terms. If you do not accept them, do not use the service.

2. What the service is

You complete one application. Our system matches it to one dealership in our network and sends it to them. A representative of that dealership contacts you directly.

That is the entire service. We are an introduction, not a party to anything that follows.

What we do not do

• We do not lend money or extend credit.
• We do not arrange, negotiate, underwrite or approve financing.
• We do not provide credit counselling, credit repair, debt advice or financial advice.
• We do not run credit checks, of any kind, and we do not ask for your SIN or bank details.
• We do not sell vehicles, and we do not own or control any dealership.

3. Eligibility

To use the service you must be at least 18 years old, resident in British Columbia, Alberta or Saskatchewan, and able to enter a binding agreement. The application requires your date of birth and rejects applicants under 18.

4. Your application

You agree that the information you provide is true and complete to the best of your knowledge. We do not verify it. We do not confirm your income, employment, identity or credit history, and we do not obtain information about you from anyone else.

Because we do not verify anything, the accuracy of your application is entirely your responsibility. Deliberately false information may result in your application being refused or removed.

We may decline to process, or may remove, any application at our discretion, including duplicates, tests, or anything that appears fraudulent or abusive.

5. How matching works

Matching is automated. Software decides which dealership receives your application, based on the vehicle you want, the information you provide about your circumstances, and where you are located.

Matching is not a credit decision, a pre-approval, or an assessment of whether you will be approved. It determines only who contacts you.

An application is sent to one dealership only and is not re-sent. We will not send it to another dealership on our own initiative. If you complete the form again within ninety days, it is treated as the same enquiry and does not create a second introduction. After ninety days a new application is treated as a fresh enquiry, and is normally routed back to the same dealership. If the matched dealership does not believe an approval is achievable, they will tell you so directly.

6. No guarantee of approval

We do not promise that you will be approved for financing, or approved on any particular terms. That decision belongs entirely to the dealership and its lenders, and is made after we are out of the picture.

We do not promise that any dealership will contact you within a particular time, that a specific vehicle will be available, or that any outcome will follow from your application.

7. How we are paid

The service is free to you. You are never charged, at any point, for anything.

Dealerships in our network pay us a fee for the introduction. That arrangement is between us and the dealership. It does not add anything to what you pay, and it does not change the terms a dealership can offer you.

We do not sell, rent or license your personal information. The fee is for the introduction, not for your data. How your information is handled is set out in our Privacy Policy.

8. Your dealings with the dealership

Once your application reaches the matched dealership, your relationship is with them. They set their own terms, run their own checks with your consent, and are governed by their own privacy policy.

We do not control them, do not supervise their conduct, and are not responsible for their acts or omissions, including any financing offered, any vehicle sold, or any representation made to you. Any dispute about a vehicle or a loan is between you and them.

If you have a poor experience with a dealership we matched you to, we would like to know. Contact us at info@carloanconnect.ca.

9. Contacting you

By submitting an application you consent to being contacted by us and by the matched dealership by phone, email and SMS about that application. This is service communication and is necessary to provide the service.

Marketing messages are separate and require the additional consent box on the application. You can withdraw that at any time. Reply STOP to any SMS or email info@carloanconnect.ca. Message frequency varies, and message and data rates may apply.

10. Acceptable use

You agree not to submit applications on behalf of another person without their authority, submit false or automated applications, interfere with the website’s operation, attempt to gain unauthorised access to any part of our systems, or copy or scrape the website.

11. Our content

The website, its text, design, and the Car Loan Connect name and logo belong to us. You may not reproduce or reuse them without our written permission. The information you submit remains yours; you grant us permission to use it only to provide the service as described in the Privacy Policy.

12. Availability

The service is provided as is. We do not guarantee that the website will be uninterrupted or error free, and we may change, suspend or discontinue any part of it at any time.

13. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental or consequential loss arising from your use of the service, including loss arising from a dealership’s conduct, a financing decision, or a vehicle purchase.

Nothing in these Terms limits any right you have under Alberta consumer protection legislation that cannot be limited by agreement.

14. Changes to these terms

We may update these Terms. Significant changes will be posted on this page at least 30 days before taking effect, with the date at the top updated. Continuing to use the service after that means you accept the change.

15. Governing law

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada. Any dispute is to be resolved in the courts of Alberta.

These Terms are written in English; any translation is for convenience only.

16. Contact

Car Loan Connect, a trade name of 2715537 Alberta Inc.
1179 Goodwin Circle NW, Edmonton, AB T5T 6W4
info@carloanconnect.ca